2010 Ford Escape Visibility Problems
- 29
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 29 stored complaint records:
- 0 indicate a crash
- 1 indicate injury
- 0 indicate fire
What owners report
- window exploded · 10 records
- rear window · 7 records
- rear hatch · 5 records
- glass shattered · 5 records
- closed tailgate · 4 records
- hatch window · 4 records
Mileage in stored records
| Band | Records |
|---|---|
| 1–30k mi | 14 |
| 30–60k mi | 8 |
| 60–100k mi | 2 |
Complaint records
Owner-submitted complaint content, presented as stored.
Electrical System · Visibility
Tl* the contact owns a 2010 ford escape. The contact stated that the rear passenger window dropped down without the window button being pressed. The contact stated that the motor to move the window back up stopped working. The contact stated that the rear driver side window previously experienced the same failure. The manufacturer was contacted and stated that there were no recalls. The dealer was not contacted. The…
ODI 11124596
Visibility
On 3/22/14 i purchased a used 2010 ford escape at rountree ford in swanzey nh. On 3/23/14 i parked the vehicle, let my dogs out of the back cargo area, when i closed the tailgate the rear window shattered into a million pieces for no apparent reason. *tt
ODI 10582978
Visibility
On sunday, november 3, 2013, at approximately 8:40am, i returned to my car with several bags of groceries. I opened the rear door and placed the bags inside. When i shut the door, the rear hatch window exploded into a thousand pieces. There was glass everywhere inside the car and in the lot. It was a cool morning (maybe 45 degrees f), but not particularly cold. *tr
ODI 10550693
Power Train · Visibility
My vehicle which is a 2010 ford escape has 2 major safety issues. This is now the third issue with my 2010 ford escape where the rear window shatters whileclosing the gate. This is a known issue with ford and they will not fix. Glass shatters into thousands of pieces and projects 10-15 feet in any given direction. Yet, ford will do nothing to fix. This is very unsafe where i have had glass shot at my face and i also…
ODI 11244672
Visibility
Vehicle was parked in a lot of a grocery store, opened hatch and put grocery in back of hatch. When i closed hatch door the window exploded sending glass inside the back and on the ground. Temperature was below freezing and there nothing that hit the glass to cause it to shatter. Did not close hatch door with any excessive force. *tr
ODI 10496535
Body · Visibility
When closing the rear hatch of the 2010 ford escape, the glass shattered. Temperature below freezing at the time and matches tsb: tsb-11-2-9. No reason for the glass to break at all. Glass shattered and cut my finger. Small chunk of glass had to be removed from finger. *tr
1 injury
ODI 10490055
Visibility
My family was about to leave on a trip, my wife closed the rear trunk of our 2010 ford escape, and the window on the rear trunk shattered completely. There was absolutely no obstruction; the window exploded on impact. Broken glass fell in all directions: in the car, in the parking lot, on my wife, and around the neighboring cars. We cleaned up the glass on the ground and drove the car to our dealership. We have a…
ODI 10485002
Electrical System · Engine · Power Train · Structure · Visibility
Right after the warranty went out the vehicle starting slamming from 1st into 2nd upon acceleration. The idle is very rough and quite loud, the engine makes a funny noise and i take extremely good care of my vehicle, getting all of the scheduled oil changes on time, replacing the air filter, etc. I also explained to them that the vehicle wasn't idling properly and that the engine used to be quiet. The windshield is…
ODI 10563094
Electrical · Hatchback/Liftgate · Visibility
2010 ford escape back hatch and window fail to open. This is a keyless window and hatch. Ford dealership wants to charge 380.00 to repair. Ford does not have a manual or secondary system to open the back hatch and/or window. This fail has rendered the back portion of the escape useless. In an emergency, a secondary manual opening device from the interior and exterior needs to be retro-fitted, after market by ford.…
ODI 10451318
Tailgate · Visibility
I was shutting the tailgate when the back glass just shattered. It was 15 degrees outside. *tr
ODI 10447800
Visibility
Tl* the contact owns a 2010 ford escape. The contact stated that the vehicle was parked when the rear liftgate window exploded. The contact found a technical service bulletin under service bulletin number: tsb-11-2-9 (visibility:glass, side/rear) but was told by the manufacturer that the failure was not covered under warranty. The vehicle was not repaired. The failure mileage was 25,400 and the current mileage was…
ODI 10446360
Visibility
I went to close the rear and went it shut, the rear window exploded shattering glass and sending it about 15 feet from the vehicle, no unnecessary force was used in closing the hatch, nothing was blocking it or anything. Bought this vehicle in october 2011. This happened jan. 13, 2012. Just closed the hatch and boom, glass went everywhere. *tr
ODI 10443792
Visibility
I was traveling during the holidays and went to a car wash. When the attendant went to close the rear lift gate the back window glass exploded outward and completely shattered. I have had the window replaced at my expense with the revised window components listed in the ford tsb 11-2-9. The car wash provided me with security camera footage of the incident. *tr
ODI 10445044
Glass, Side/Rear · Visibility
Moved some items from rear of vehicle to back seat area. Closed liftgate, then closed rear passenger door. Rear liftgate glass shattered a few seconds later. Both window shocks shot outward. Glass landed both inside and outside of vehicle. I took photos with my cell phone. *kb
ODI 10446249
Visibility
The glass on the driver's side door of my vehicle has many vertical scratches - more as i use the window. I am fearful that as time passes these scratches will impair my view. I have read of many owners having the same problem and at least one in which the glass spontaneously 'spider webbed'. I have contacted the local ford dealer as well as ford customer care regarding this issue and because the vehicle is out of…
ODI 10444298
Visibility
Subject: rear window "exploded". I closed the tailgate, not the window, and by the time i was 2-3 steps away, the window "exploded". The car was parked for about an hour before opened and i closed the tailgate door, then the window chattered into pieces that flew in all directions. I only opened and closed the door, i did not operate or touch the window but it chattered. It was the first and only door i had opened…
ODI 10435014
Visibility
Rear wiper fails to operate at constant speed, often preventing driver from seeing what is behind, which creates a safety concern. Owner's manual (page 66) states that rear wiper has a normal speed and an intermittent speed. However, dealership and ford customer care claim that two intermittent settings (one with longer delay) is the design intent. This is absurd. No other vehicle with a rear wiper which i have…
ODI 10432812
Visibility
2010 ford escape limited(hybrid) rear windshield glass exploded sometime during the day while i was working a 12 hour shift in the parking lot of my current job. Location being indianapolis, in, yesterday was in the 90 degree range of temperature. Walk out to my car about 1:30 a.m. This morning and saw glass all over the ground, looked up to my vehicle, and noticed the back window was still in one piece in the…
ODI 10417850
Visibility
My husband and i were at our camp site and loading the vehicle for a trip in the woods. It was early morning, around 34 degrees outside. We had the rear hatch door open, putting the dogs inside the back of the vehicle. Upon closing the hatch, the rear hatch window violently exploded. Glass went flying everywhere, luckily the dogs weren't hurt and no persons were in the car at the time. We immediately called our ford…
ODI 10400290
Visibility
I just leased a 2010 ford escape only 10 months old. The hatch back window exploded 3 times. The last 2 times was in a matter of 2 months. The last time it exploded by daughter was by the glass and most of the pieces shattered on her. This is crazy. Know as i google i see this is an ongoing issue. I am going to ford. They better do something about this. The glass company i went to get it fixed said it will happen…
ODI 10378448
Visibility
Closed rear door on my 2010 ford escape. The window shattered and the glass cut up my hand. *tr
ODI 10378093
Visibility
I went to open up my real tailgate to place a blanket in the back of the escape. I closed the tailgate with normal velocity and when it shut, the rear window imploded. The tailgate was not slammed, the window itself did not have any damage prior to this incident. I only had the car for <1 month. I only put 312 miles myself on the vehicle. This could of been more dangerous if either the vehicle was traveling or…
ODI 10371671
Visibility
Was loading shopping bags into the back of my 2010 ford escape when i closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. I did not slam the back door, i closed it the same way i always close it. *tr
ODI 10369226
Rear Window Wiper/Washer · Visibility
Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. There was nothing in vehicle that hit or contacted the glass whatsoever. There was no extra effort used to close hatch. Simply closed it as we always do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. We went to dealership and talked to service manager who replied "it was because…
ODI 10369293
Visibility
In december 2010, i was closing the liftgate on my 2010 ford escape and the liftgate glass shattered as it closed. The glass shattered inside and out. The shattering glass also caused damage to the paint on the liftgate. The glass had to be replaced and the liftgate repainted. *tr
ODI 10398703
Catalog parts for this system
Catalog year/make/model rows for 2010 Ford Escape.
Catalog fitment does not by itself prove OEM-equivalent compatibility.