2010 Ford Escape Glass, Side/Rear Problems
- 29
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 29 stored complaint records:
- 1 indicate a crash
- 6 indicate injury
- 0 indicate fire
What owners report
- rear window · 17 records
- window shattered · 6 records
- notified failure · 5 records
- failure mileage · 5 records
- glass exploded · 5 records
- closing rear · 4 records
Mileage in stored records
| Band | Records |
|---|---|
| 1–30k mi | 11 |
| 30–60k mi | 8 |
| 60–100k mi | 6 |
| 100–150k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Body · Glass, Side/Rear · Hinge And Attachments
Tl* the contact owns a 2010 ford escape. While closing the rear hatch door, the window on the door shattered. Upon inspection, it was discovered that the plastic hinges on the door were also cracked. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 90,000.
ODI 11047971
Glass, Side/Rear · Structure
After loading the vehicle, i shut the rear gate. The rear window exploded upon impact and shards of glass flew all over the street and the back of the vehicle scaring the kids. *tr
ODI 10712910
Glass, Side/Rear
The rear lift gate window glass exploded as i was closing the lift gate. According to your website, this defect has already been investigated and closed: date investigation opened: apr 27, 2011; date investigation closed: aug 18, 2011; nhtsa action number: pe11016; component(s): structure , visibility. *js
ODI 10690581
Glass, Side/Rear
REAR GLASS EXPLODED FOR NO REASON. *TR
ODI 10683590
Glass, Side/Rear
The rear window of the car suddenly exploded. I closed the tailgate, and a moment later, the rear window exploded without provocation. More of the shattered glass went into the car than went outside it. It did not injure me, fortunately, but hundreds of shards of glass went everywhere. The most ridiculous thing was that there was no seeming cause. Nothing was touching the window. The temperature was chilly but…
ODI 10682761
Glass, Side/Rear
Tl* the contact owns a 2010 ford escape. The contact stated that when the liftgate door was closed, the rear window suddenly shattered. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 58,500.
ODI 10818021
Glass, Side/Rear
Tl* the contact owns a 2010 ford escape. The contact stated that while driving approximately 65 mph, she heard a loud abnormal noise and discovered that the window had shattered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28,000.
ODI 10654797
Glass, Side/Rear
My car was parked at my mothers in front of her garage. I was inside the barn with her and we heard this noise. I looked outside and my rear window on the hatch had exploded. It was only about 70 degrees and cloudy outside, the vents were open and the drivers side window was part way down for air. No one was near the car when it happened. It just exploded for no known reason. Nothing left to it. *tr
ODI 10641555
Glass, Side/Rear
I sent this email to ford in september 2014 i was in an auto accident where by another vehicle hit a deer which landed on the driver side window which shattered into thousands of tiny shards of glass. For over 2 years, i have being dealing with thousands of tiny shards embedded through out my body (face, lips, hands, arms, legs, neck, chest) which over time are working their way out. It is very painful and leaving…
Crash reported · 1 injury
ODI 10938901
Glass, Side/Rear
During a partly sunny, lows 80's degree day my back window exploded while no one was touching it. The glass was everywhere throughout my car and i cut several cuts while cleaning it up. *tr
1 injury
ODI 10626486
Glass, Side/Rear · Structure
The rear window has two clamps that attach to the vehicle. The clamps are deteriorating and crumbling to pieces. I have also seen this on other ford escapes. With the clamps falling apart it will only be a matter of time until the rear window will shift or fall off. This same vehicle is rusting also. The rear hatchback is rusting out and other components. Ford motor company refuses to take care of the problem. *tr
ODI 10609899
Body · Glass, Side/Rear
When i closed my hatchback the rear window shattered and glass flew everywhere. I had a couple cuts on my hands from the glass falling. *tr
1 injury
ODI 10584954
Glass, Side/Rear
My 2010 ford escape was parked. I open hatch, closed it and the entire rear window shattered and fell out! *tr
ODI 10564743
Glass, Side/Rear · Tailgate
Vehicle was parked in my driveway. This happened at about 10:30 a.m. I had removed some items in the rear of the vehicle and then shut the rear tailgate. The rear tailgate glass had not be opened and was closed as usual on the liftgate. The liftgate was closed in the normal fashion. I was in the process of walking away from the car after closing the tailgate when the rear tailgate glass exploded. Nothing had struck…
1 injury
ODI 10559694
Glass, Side/Rear · Hatchback/Liftgate
This is now the third issue with my 2010 ford escape where the rear window shatters while closing the gate. This is a known issue with ford and they will not fix. Glass shatters into thousands of pieces and projects 10-15 feet in any given direction. Yet, ford will do nothing to fix. This is very unsafe where i have had glass shot at my face and i also have a dog that is often put in the back of the vehicle. The…
ODI 10546626
Body · Glass, Side/Rear
I was cruising at a low speed on a warm day when i heard a loud explosion, the left rear window exploded. *tr
ODI 10631859
Glass, Side/Rear · Visibility/Wiper
Tl* the contact owns a 2010 ford escape. The contact stated that the rear window shattered as the contact closed the hatchback without excessive force. The failure recurred on two separate occasions. The contact took the vehicle to an authorized dealer both times and the dealer informed the contact that they did not provide assistance for window repairs. Vehicle was repaired by an independent mechanic both times.…
ODI 10510509
Glass, Side/Rear · Hatchback/Liftgate
On feb 22, 2013 i experienced a problem with my 2010 ford escape, while closing the rear liftgate my back window completely shattered - resulting in my having to replace the window which cost me $466.83. After some research on the internet, i found the ford knows of this problem and it has happened on other vehicles - my problem occurred while the vehicle was stationary and also in the early morning hours. I also…
1 injury
ODI 10506024
Glass, Side/Rear
My rear hatch window just exploded. I pulled into the car port at the airport for our christmas flight home, took luggage out the back and closed the hatch and boom glass everywhere. Luckily no one was hurt but what was i supposed to do? Miss our flight home for christmas or call a neighbor at 8 am to come swap out vehicles so it wouldn't be vandalized while i was gone. It was in the upper 30s when this happened,…
ODI 10490707
Glass, Side/Rear · Hatchback/Liftgate
Tl* the contact owns a 2010 ford escape. The contact stated upon closing the rear lift gate, the glass shattered outwardly. The vehicle was in the process of being repaired by an authorized dealer. The manufacturer was notified of the problem and did not offer any assistance. The approximate failure mileage was 17,936. ..updated 01/30/13 *bf updated 2/5/2013 *js
ODI 10488070
Glass, Side/Rear · Structure
I shut my tailgate and the rear window shattered on my 2010 ford escape. No one was injured, but it definitely made a huge mess and it was a shock to have this happen. This is the second issue my vehicle has had this year. A few months ago the throttle control went on the vehicle. Both not covered by ford, due to the warranty over. I have many concerns that a two year old vehicle could have these type of things…
ODI 10477976
Glass, Side/Rear · Visibility
Moved some items from rear of vehicle to back seat area. Closed liftgate, then closed rear passenger door. Rear liftgate glass shattered a few seconds later. Both window shocks shot outward. Glass landed both inside and outside of vehicle. I took photos with my cell phone. *kb
ODI 10446249
Glass, Side/Rear
Was driving my new 2010 ford escape hybrid, which i had just purchased in august, 2010 at about 40 mph when - for no apparent reason - the rear window on the driver's side imploded. If a child had been in backseat, the child would have a highly likelihood of injury to eyes and probably cuts. Took the car to the dealership - and upon their inspection - they said there was nothing wrong with the window mechanism; and…
ODI 10383123
Glass, Side/Rear
My husband was standing beside my ford escape which was parked in the driveway and the rear glass just exploded as he stood there. For no reason at all the whole window blew out. If he had been standing any closer, he would have been cut by glass or it could have exploded in his face causing eye damage. I have read a lot online where this has happened to many other ford escape owners and yet ford is still not taking…
ODI 10368771
Glass, Side/Rear
Tl*the contact owns a 2010 ford escape. When closing the trunk, the contact stated that the rear window broke causing it to shatter at least 10 feet away. The dealer was not notified. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The current and failure mileages were 15,653. Updated 1/19/2010 *cn updated 01/27/11
ODI 10367260